Chelsea Megastore Reviews

Absolutely shocking delivery and customer service!

Placed an order with the megastore on 08.09.22 and paid for next day express delivery. As of 15.09.22 I am still waiting for the order!

-Email customer service - NO REPLY
-Live Chat - NOT AVAILABLE
-Call customer service, get automated message, takes 5 mins to get though all the options and finally get a person to speak to.

Unfortunately customer service cannot help as the computer just says it’s in production. Can’t tell me why it’s taking so long or when it will be shipped. Totally pointless having a customer service.

Requested to make a complaint and advised to send any complaint to the email address (which they don’t reply too)

Will never buy through the megastore again!

Brought a shirt all ready printed took back to store Lady manager very rude told me they can fix the shirt I asked just to be replaced as had not even been washed she said no they can only fix the shirt I had a very uhappy 12 year old son I then got a refund as the manager would not exchange for a new shirt very very rude how can you fix a faulty shirt ?

Dreadful, just dreadful. Ordered two retro shirts for myself and my partner, received what looks like a rugby/cricket shirt (?!) and a boy-sized zip-up hoodie/sweatshirt from last year. Tried getting in touch with the customer support, but all I get is "Unfortunately, our Fan Advocates are currently not available and will be back shortly".

In fact, they were not back shortly. They're just not there. Now I don't know how to return it, because I'm concerned that they will just refuse to accept the items because they're not what's been ordered. But that's the issue - they sent me the items which I did not order in the first place. This is just doing my head in.

Judging by other reviews, I'm far from alone in getting such service. Really hope Chelsea move away from whoever is doing their distributing now, because when I had ordered in the past (a few years ago), I got my stuff without any problems or fuss.

Ordered the 2022/23 home shirt online and was delivered within 23hrs. The guys at the store helped me out loads as I was worried about sizes and and weather it would fit.

Ordered a shirt. Hermes left in in my 'outbuilding'. I don't have an outbuilding! The photo shows they left it behind a bush outside my block of flats. Not a safe place at all as, unsurprisingly, the package wasn't there when I got home. Checked with my neighbours and none of them have it. Went to the Chelsea website and there's no way to report this to them. And their web chat never works. Won't ever order anything from them again. Had to give 1 star because you can't give 0 stars

I ordered a shirt paying for next day delivery. 4 days later I got an email from the courier to say they received the shirt. I then received an email the same day from the courier to say that there was a problem with my order. I have tried several times to resolve this with Chelsea Megastore. No response to emails, and the chat function is never manned. I have spoken to people on several different occasions via phone and the online chat function and apparently no one can help me. 16 days later, I am still being told I cannot get a replacement sent out or receive a refund as they are completing an investigation into where my item is. The one email I did receive was about someone else's order and for a PSG shirt. No one wants to help and it is shocking service

Sent a training shirt with pen/biro marks all down the front of it.
There is no obvious way of getting customer service, I have emailed twice which were ignored. And when I call you are cut off after queuing time expires. Disgrace.

I was mis guided by one of a security company officials to give this type of review
I deeply apologize for this review
I got paid by them
They used me as an tool to blame your company
They called me on emergency shift's
After they didn't called me for the job I'm writing this review with out any one's pressure
Chelsea club Stamford bridge is very good in doing their duty and keeping their promise

Thanks regards
Mirza Anwar baig
Chelsea club

I worked with supreme security for 3 days in Chelsea Stamford bridge. They didn't pay me for than a month and saying that Chelsea owner is under sanction and his accounts frozen. So they can't pay me. This is against law and discrimination. I worked for free and lot of people working for supreme security were not paid. And they are even paying very less like 9 pound an hour which is not even a london living wage. I am very disappointed that I was treated like this. As I should get paid London living wage in time. My experience working at Stamford bridge was very bad.

all of you lot are immature and need to shush giving bad reviews when you support another club chelsea is a great team despite what has been going on i love chelsea been a fan since day 1 and i’ll always support this club x the shop is great but the only prob with it is that it takes a long time to deliver things but when i got my items they were all good condition and exactly what i wanted xxx